Who We Are
Al Safwan Gulf Security LLC, is also known as "SGS", is a part of Al Safwan Group Of Companies which it has been a board for 10 years. Providing dedications and excellence in its service. Our quality security services with highly trained staff enables us to provide our clients with the satisfaction and security they need.
Commitment to Effective Management and Supervision: Al Safwan’s Executive leadership recognizes the importance of and has unwavering commitment towards client servicing. An integral part of our innovative management practice is the emphasis on establishing open communication channels with clients, daily contact by our team, close follow-up, exchange of valuable information and knowledge gained from monthly management meetings. Customer Service: At Al Safwan we believe that for any organization its greatest assets are truly its clients, hence our commitment to customer service is as strong as it is to safeguarding and protecting our clients’ assets. It reflects in our 24/7 Customer Service Centre (CSC), and dedicated Client Relations Manager, a single point of contact, 24/7, for our clients, for day-to-day issues.
Quality Assurance: We believe that “Quality” does not just happen; it is a result of sustained and intelligent hard work supported by a stringent system of checks and balances to ensure consistency. At Al Safwan, through our stringent and ongoing Quality Improvement Process we constantly renew our commitment to excellence. Our centralized system sets the most rigorous performance standards known in the security industry; monitoring and reinforcing our service quality. Adherence to company regulations and client requirements at all levels is ensured throughout:
To provide reliable, specific or customized security services to our client
To provide experienced, qualified and professional staff of all levels and all times
To provide service and performance beyond the expectations of our clients
To provide an optimum security service that protects and preserves properties, secure safety, promotes and values life and earnestly strives to continually improve performance.
To become the best security service provider in Dubai and be recognized as highly professional, credible and dependable company. To encourage and promote an environment where business, families, friends and the general public live and work together in harmony with respect for each other and the rules of law and society.
Why Choose Us
To ensure that we can provide and maintain a consistently high standard in all types of security guarding solutions that we undertake, SGS will strive to improve continually its Quality Management System. We will monitor and act upon customer feedback and suggestions from our staff, and shall ensure that proper communication, control and account records are generated for all work undertaken, thus improving the services we provide. All members of staff are charged with promoting these aims and are required to familiarize themselves with this policy, and with the contents of the Quality Manual, which defines the Quality Management System and, where required, specific quality objectives. All employees connected with SGS will be supported according to their individual needs for personal development and training.
- Commitment to Effective Management.
- Commitment to Effective Supervision.
- Commitment to Customer Service.
- Commitment to Continuous Improvement.
- Commitment to quality Recruitment.
- Commitment to our Relationships.